Certificate IV in Business (Frontline Management) (BSB41004)

Overview
Benefits
Objectives
How is competency measured?

Core Units (Compulsory Units)
BSBCMN402A Develop Work Priorities
BSBFLM412A Promote Team Effectiveness
BSBFLM403B Implement Effective Workplace Relationships
BSBFLM405B Implement Operational Plan
BSBCMN411A Monitor a Safe Workplace

Additional Units (Choose 3 Units)
BSBCMN404A Develop Teams and Individuals
BSBCMN410A Coordinate Implementation of Customer Service Strategies
BSBFLM409B Implement Continuous Improvement
BSBFLM406B Implement Workplace Information System
BSBCMN412A Promote Innovation and Change
BSBCMN413A Implement and Monitor Environmental Policies
BSBCMN416A Identify Risk and Apply Risk Management Processes
BSBCMN419A Manage Projects
BSBEBUS403A Communicate Electronically
BSBEBUS409A Lead and Facilitate E-Staff

Overview (back)

The training is conducted in the workplace, and based on the work employees are now doing as part of their roles, That is, they will receive recognition of current competencies (RCC), as well as acknowledging what they have done in the past, ie; recognition of prior learning (RPL).

The training is tailored to the needs of the employer and requirements of the employee’s role. Hence it should contribute to a more productive workplace.
Training delivery is flexible and conducted with little interruption to the workflow.
We discuss with the employer the least disruptive and most beneficial method of delivery.

As a Registered Training Organisation partner to Mission Australia, Educate Grow Develop (EGD) is able to facilitate the process in conjunction with the employer and employee. EGD conducts all assessment, accreditation and the review of competency evidence, as well as training as required.

The Federal government subsidy for each employee is up to $4,000 with a commencement payment of $1,500 per employee within 90 days and a completion payment of $2,500. The course is conducted over a period of up to 18 months. There is a residual amount for the employer, hence, the training can be delivered at no cost to the employer.

Benefits (back)

Employees receive a nationally recognized qualification with increased skills that result in better teamwork, better work culture, a greater feeling of self worth and self esteem.
Employers receive a greater contribution to the business. As we assess competencies based on their workplace responsibilities, the course also acts as a process check list for the business.

Objectives (back)

The Certificate IV in Business (Frontline Management) aims to assist organizations and individuals to:
— Develop a range of skills required by Frontline Managers in a changing economic environment;
— Develop a clear understanding of the emerging profile and role of Frontline Managers;
— Develop an understanding if the strategic role that Frontline Managers play in assisting their organizations;
— Develop the ability to manage people, information, and financial and physical resources to achieve business objectives in a team-based environment.

How is Competency Measured? (back)

Consistent with the National Training Framework, Educate Grow Develop uses assessments and processes to assist in recognition of competencies trainees have gained in the workplace. Some qualifications are offered as a customised assessment program to assist workers with relevant experience gain qualifications.

Trainees can gain recognition for competencies by providing evidence of their competence, which is then evaluated through a skills recognition process. Competency based training is not like traditional classroom learning. It is about skills being able to be demonstrated across a range of situations. Because of its flexibility, different learning styles, Interests and needs can be accommodated.

Each qualification is made up of a series of competencies. Each Unit of Competency describes the outcomes of a complete set of skills and tasks that are needed to do part of a job. Units are further broken down into Elements, which are the smaller outcomes which make up the Unit.

Much of the assessment in the workplace is based on the trainee providing evidence (proof) that they have the skills to meet the competencies. Evidence is anything which supports the claim of competence in a particular area.

“In Partnership with Mission Australia”

Core units (back)

The Certificate IV in Business (Frontline Management) BSB41004 comprises
5 Core Units of Competency plus 3 additional elective Units of Competency.

BSBCMN402A Develop work priorities (back)

This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development. On completion of this Unit, trainees will gain competency in:
— Planning and completing own work schedule
— Monitoring own work performance
— Coordinating professional development

BSBFLM412A Promote team effectiveness (back)

This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

Frontline managers have an important leadership role in the development of efficient and effective work teams. They play a prominent part in team planning, supervising and performance of the organisation and team members. At this level, work will normally be carried out within both routine and non-routine methods and procedures which require planning and evaluation, and leadership and guidance of others

BSBFLM403B Implement effective workplace relationships (back)

Frontline management plays an important role in developing and maintaining positive relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes. They play a prominent part in motivating, mentoring, coaching and developing team cohesion through providing leadership for the team and forming the bridge between the management of the organisation and the team members. At this level, work will normally be carried out within routine and non-routine methods and procedures which require the exercise of some discretion and judgement. On completion of this Unit, trainees will gain competency in:
— Gathering, conveying and receiving information and ideas
— Developing trust and confidence
— Building and maintaining networks and relationships
— Managing difficulties to achieve positive outcomes

BSBFLM405B Implement operational plan (back)

Frontline management is actively engaged in planning, implementing, monitoring and recording performance to achieve the business plans of the team/organisation. This key role is carried out to provide safe, efficient and effective products and services to customer satisfaction within the organisation's productivity and profitability plans. At this level, work will normally be carried out within routine and non-routine methods and procedures which require the exercise of some discretion and judgement. On completion of this Unit, trainees will gain competency in:
— Planning resource use
— Acquiring resources
— Monitoring operational performance

BSBCMN411A Monitor a safe workplace (back)

This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation's Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements. On completion of this Unit, trainees will gain competency in:
— Providing information to the work group about Occupational Health and Safety policies and procedures
— Implementing and monitoring participative arrangements for the management of Occupational Health and Safety
— Implementing and monitoring the organisation’s procedures for providing Occupational Health and Safety training
— Implementing and monitoring procedures for identifying hazards and assessing risks
— Implementing and monitoring the organisation’s procedures for controlling risks
— Implementing and monitoring the organisation’s procedures for maintaining Occupational Health and Safety records for the team

Additional units

BSBCMN404A Develop Teams and Individuals (back)

This unit covers the skills and knowledge required to determine individual and team development needs and facilitate the development of the workgroup. It includes developing plans, providing leadership and supervising the performance of a group. On completion of this Unit, trainees will gain competency in:
— Participating in team planning
— Developing team commitment and co-operation
— Managing and developing team performance
— Participating in and facilitating the work team

BSBCMN410A Coordinate implementation of customer service strategies (back)

This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement. On completion of this Unit, trainees will gain competency in:
— Advising on customer service needs
— Supporting implementation of customer service strategies
— Evaluating and reporting on customer service

BSBFLM409B Implement continuous improvement (back)

Frontline management has an active role in managing the continuous improvement process in achieving the organisation's objectives. The trainee’s position, closely associated with the creation and delivery of products and services, means that they play an important part in influencing the on-going development of the organisation. At this level, work will normally be carried out within routine and non-routine methods and procedures which require the exercise of some discretion and judgement.

On completion of this Unit, trainees will gain competency in:
— Implementing continuous improvement systems and processes
— Monitoring, adjusting and reporting performance
— Consolidating opportunities for further improvement

BSBFLM406A Implement workplace information system (back)

This unit specifies the outcomes required to implement the workplace information system. It involves the identification, acquisition, initial analysis ad use of appropriate information which plays a significant part in the organisation’s effectiveness.

At this level work will normally be carried out within routine and non-routine methods and procedures which require planning and evaluation, leadership and guidance of others, and some discretion and judgement.

BSBCMN412A Promote innovation and change (back)

This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change.

BSBCMN413A Implement and monitor environmental policies (back)

This unit covers the implementation and monitoring of the organisation’s environmental policies and procedures as an integral part of the organisation’s business program. Those who work or who expect to work in a supervisory capacity would be advised to undertake this unit.

BSBCMN416A Identify risk and apply risk management processes (back)

This unit specifies the outcomes required to identify risks and apply established risk management processes to a subset of the organisation’s operations that are within the person’s own work responsibilities and area of operation.

This unit addresses identifying risks, analysing and evaluating risks, treating risks and monitoring and reviewing the effectiveness of treatment of risks. Risks are those applicable within own work responsibilities and area of operation. This may include projects being undertaken individually or by a team, or to operations within a section of the organisation. Risk management processes aim to minimise potential adverse impacts and maximise continuity of operations.

BSBCMN419A Manage projects (back)

This unit covers the management of a straight forward project or a section of a larger project. It focuses on the application of project management skills and the requirement to meet timelines, quality standards, budgetary limits and other requirements set for the project.

This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.

BSBEBUS403A Communicate electronically (back)

This unit covers online communication, electronic conferencing and collaboration, and participation in a virtual community via Internet / Intranet / Extranet and implementation of organisational policies and procedures.

BSBEBUS409A Lead and facilitate e-staff (back)

This unit covers supervision of e-staff who perform agreed duties at an alternative site (usually home) during some or all of scheduled work hours. It is a flexible employment option that meets all legal and regulatory employment requirements.